• Increase your sensitivity to the behaviour of others

• Project yourself with greater confidence

• Identify barriers to effective communication

• Identify and develop your personal communication style

• Influence and persuade at different levels within the organisation

• Give and receive appropriate feedback

• Use effective communication techniques to deal with difficult situations

MAXIMISING PLATFORM /COMMUNICATION SKILLS
• Improving verbal skill-use of appropriate
language
• Vocal skill-understanding the key elements for
developing the voice effectively
• Visual skill-use of visual aids and improvement in
the key areas of body language

USING EFFECTIVE QUESTIONING SKILLS
• Recognising different types of questions
• Technique for asking and answering questions

DEVELOPING ACTIVE LISTENING TECHNIQUES TO ENHANCE UNDERSTANDING AND SHOW EMPATHY
• What is active listening
• Techniques to improve active listening
• Checking and demonstrating understanding
• Individual and group demonstration

IMPROVING YOUR ASSERTIVENESS
• Understanding different behavioural styles
• How to improve your level of assertiveness

INFLUENCING AND PERSUADING AT DIFFERENT LEVELS WITHIN THE ORGANISATION
• Influencing peers and subordinates
• Influencing people in authority/ senior managers

HANDLE DIFFICULT MEETINGS SENSITIVELY AND CONSTRUCTIVELY
• Assisting in establishing best practice at
managing effective meetings
• Practicing running meetings
• Developing techniques for handling effective
outcomes from meetings
• Developing communication techniques for
dealing with difficulties and conflicts arising from
• Meetings

WITH PROBLEM SITUATIONS
• Types of conflict
• Conflict resolution styles
• 6 steps to handling conflict situations

LEARNING TOOLS

• Platform skills model

• Active listening technique

• Questioning techniques

• Tips to improve assertiveness

• Behavioral style model

• A.S.S.C.R.L model to influence people at different levels