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  • contact@ctsvietnam.vn


Business is a constantly changing environment. Without change and growth businesses come under ever increasing threats from competition that gets ever smarter. The problem is how to motivate the key players in your organisation to find better ways of solving problems, and to stop problems before they even occur.

This training course is designed to show people how to be more innovative and creative in the way they approach problems and make decisions. The course is very interactive and thought provoking, involving both individual and team exercises to reinforce the techniques and tools taught.

Designed for:

This course will benefit employees from all areas and levels of business who need to plan methods to solve problems and make decisions accordingly.

Learning Objectives:
  • Identification of decision-making and problem solving techniques and methods
  • Develop appropriate strategies to apply decision-making and problem solving techniques in the workplace
  • Define problems accurately
  • Use different techniques/tools for generating ideas
  • An understanding of which techniques/tools suit which problems
  • An understanding of how to evaluate and select the smartest solution
  • Putting plans into action

Course Content:

*The problem solving process

  • Recognising the problem exists
  • Defining what the problem really is
  • Identifying likely causes
  • Identifying the real cause
  • Generating possible solutions
  • Choosing the best solution
  • Implementing the solution

*Selecting and defining the problem

  • Identify the problem clearly
  • Understand the distinction between serious problems and urgent problems

*Determining the cause of the problem

  • Root cause analysis process
  • Tools to determine causes of problems
    • 5 Whys
    • Fishbone
*Creativity and tools to generate solutions
  • Logical thinking versus lateral thinking
  • The power of perception  
  • Thinking tools to generate solutions
    • Reverse brainstorming
    • Brainwriting
    • Random word
    • Provocation and movement
*Making the correct decision
  • Evaluating and selecting the best solution
  • Identify the steps in determining the feasibility and practicality of aspects of a potential solution
  • Evaluate the feasibility and practicality of possible solutions to your selected problem 
  • Receive group feedback on the solution you selected
  • Thinking tools to generate solutions
    • Hi-Low Sorting Model
    • Prioritization Matrix
    • P.M.I – Plus, Minus, Interesting

*Implementing the solution

Information details about Creative problem solving and Decision-making skills
Date: 16 & 17 Nov 2021 (4 sessions)
Training platform: Zoom cloud meeting
Language: Vietnamese
Original Fee: 3,200,000 vnd per participant. 
Click HERE to register
CTS offers a wide range of training courses at premium conference venues in Ho Chi Minh City. Insights from the course facilitator, as well as delegates from a wide range of companies and industries, make our public training courses a rich learning and networking experience.
If you prefer to check the courses schedule, please visit this link.


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